Guest Service Agent
Part-time 18 hours ago Full Job Description Job Description Econo Lodge Near Ft.
Stewart is looking to fill the Guest Service Agent/Night Audit Position position.
Please do not call to Check on the application.
You will not be considered for the position if you call the hotel.
Please apply only if you meet the required experience.
I.
SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service.
Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries II.
ORGANIZATION No direct reports III.
PRIMARY DUTIES AND ACCOUNTABILITIES Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff IV.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE High School Diploma or GED required.
Previous HOTEL front desk experience required.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
.
Job Type:
Part-time Job Type:
Part-time Salary:
$8to $8.
25 /hour Job Type:
Part-time Pay:
$8.
00 - $9.
00 per hour Schedule:
8 hour shift
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
One location Econo Lodge Near Ft.
Stewart is looking to fill the Guest Service Agent/Night Audit Position position.
Please do not call to Check on the application.
You will not be considered for the position if you call the hotel.
Please apply only if you meet the required experience.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff High School Diploma or GED required.
Previous HOTEL front desk experience required.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
.
8 hour shift Hotel
Experience:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
Stewart is looking to fill the Guest Service Agent/Night Audit Position position.
Please do not call to Check on the application.
You will not be considered for the position if you call the hotel.
Please apply only if you meet the required experience.
I.
SUMMARY STATEMENT Assures highest possible level of visitor and guest satisfaction by providing superior customer service.
Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries II.
ORGANIZATION No direct reports III.
PRIMARY DUTIES AND ACCOUNTABILITIES Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff IV.
SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE High School Diploma or GED required.
Previous HOTEL front desk experience required.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
.
Job Type:
Part-time Job Type:
Part-time Salary:
$8to $8.
25 /hour Job Type:
Part-time Pay:
$8.
00 - $9.
00 per hour Schedule:
8 hour shift
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
One location Econo Lodge Near Ft.
Stewart is looking to fill the Guest Service Agent/Night Audit Position position.
Please do not call to Check on the application.
You will not be considered for the position if you call the hotel.
Please apply only if you meet the required experience.
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks.
Balances/verifies all monetary transactions in the appropriate accounts.
Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues.
Offers guests assistance whenever possible.
Responsible for resolving escalated customer relations issues.
Answers inquiries pertaining to hotel policies and services.
Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
Responsible for positively representing and promoting the property.
Ensures systems and procedures are in place and followed for guest safety and security.
Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff High School Diploma or GED required.
Previous HOTEL front desk experience required.
Prior experience using Windows based software including Microsoft Word, Excel, and Outlook highly preferred.
Excellent organizational and prioritization skills.
Ability to work well and collaborate with others.
Superior customer service skills.
Excellent communication skills.
May be required to stand for an extended period of time.
Able to work a flexible schedule.
.
8 hour shift Hotel
Experience:
1 year (Preferred).
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
